Returns, Cancellation and Refunds

If you wish to return an item you may do so by sending back the item(s) to us within 21 days from the day of reception, in accordance with the following instructions. We accept the return of sale items within 14 days after reception.

Please fill in our Return Form

Returns from inside the EU

If you are returning an item from inside the EU, please note that your shipping costs are covered by us.
 
1 Please fill out the Return Form
2 Receive a pre-paid stamp via email
3 Send the item(s) using the pre-paid stamp in its original package

(We recommend retaining a proof of shipment from your postal service in case of disputes.)

Returns from outside the EU

If you are returning an item from outside of the EU, please note that your shipping costs, import taxes and duties are not covered by us.

1 Please fill out the Return Form

2 Receive a return confirmation via email

3 Send the item(s) its original package to the address below

(We recommend retaining a proof of shipment from your postal service in case of disputes.)

Leonie Mergen GmbH

Lindenallee 75

45127 Essen

Germany

Cancellation

You have the right to cancel your order until it has been handed to our delivery partner. Please give us written notice via contact@whiterabbitmaternity.com. After you have received the order you can issue a return within 3 weeks via Return Form.

Return policy

The item(s) you wish to return must be in their original condition being unworn, unwashed and unused. Please note that it may take up to 30 business days from the day we receive the item to process your return. However we will make an effort to process your return within 5 business days after reception. The legal warranty according to German Civil law remains untouched by these terms and conditions. We recommend retaining a proof of shipment from your postal service in case of disputes. Leonie Mergen GmbH is not responsible for lost parcels without tracking- or trace numbers.